OpenAI built support agents for its own customer service line, now it hopes big enterprises will trust them too

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Illustration of a robot with a headset and antenna sitting between empty office cubicles, with a phone handset and looping white cables running around it, depicting an AI agent standing in for a human customer support worker.https://cdn.thenewstack.io/media/2026/07/feaa8b19-andania-humaira-9jlcaeefkio-unsplash-1024x745.jpg" style="display: block; margin: auto; margin-bottom: 20px;" width="1024" />

The general consensus emerging across the AI and industrial spheres is that the models themselves are no longer the bottleneck


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