British Gas mixed up our energy meter – but now I’m being penalised

When the problem was finally sorted out in our new-build home, it increased my tariff by 19%

Residents in our new housing development are being billed for each other’s energy after the meters were mixed up.

I realised British Gas was sending bills for my energy to the developer of the estate instead of to me.

I informed British Gas of my details when I moved in seven months ago.