Kraken Launches Autonomous Agents for Utility Customer Service Built in Partnership with Sierra

Developed in partnership with Sierra, Autonomous Agents combines Kraken’s utility AI-enabled operating system, unified data model and workflow engine with Sierra’s AI customer experience platform Built on Kraken’s Utility-Grade AI® and AI access layer, Autonomous Agents help customer service teams design, test and deploy agents for energy and utility-specific service journeys Autonomous Agents are already proven in enterprise-scale deployment, going live in four weeks and scaling to cover 1.3 million customer accounts at a major energy utility