Freshworks CEO: Mid-size enterprises can’t compete with giants using AI until they fix their fragmented data

AI service management has arrived, and the enterprises keeping pace didn’t wait for perfect conditions — they consolidated their data first.

Of course, that urgency is creating an opening for companies already positioned as alternatives to legacy enterprise incumbents.

Freshworks Inc. has spent more than 14 years building toward this moment, with a customer base that […]

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