Considering all the resources poured into the NHS, it is shocking that communication is so poor - Jayne Dowle

It’s not acceptable that two-thirds of patients have had to chase the NHS for test results or receive appointment reminders after the date has passed.

Research by the King’s Fund, Healthwatch and National Voices finds that whatever hubris the Prime Minister and Health Secretary Wes Streeting spout over reducing NHS waiting times and delivering a better service, the reality is very different, throwing fresh light onto the government’s spurious claims about improved healthcare.