Watch — Somebody didn't care: how Grey's Hospital's failing air con became a surgical emergency

Grey's Hospital in Pietermaritzburg is a surgical lifeline for 4.5 million people across western KwaZulu-Natal.

For years, its ageing air conditioning system has been breaking down, forcing surgery cancellations and endangering patients.

The department knew.

It had a plan.

The plan failed.

Now it has another plan.