How Salesforce and ServiceNow are squaring off in the battle for the helpdesk

Benioff banks on user engagement while McDermott wants to govern AI agents

FEATURE  Salesforce CEO and chief “SaaSquatch” Mark Benioff boasted about the wins his company's ITSM product had last quarter in the terms a proud dad uses to talk about the art work his kids taped to the refrigerator.…