AWS Partner Caylent Acquires AI Contact Center-Focused Consulting Firm

Caylent, a consulting firm that helps Amazon Web Services customers adopt AI, https://caylent.com/blog/caylent-acquires-pronetx-to-deliver-aws-native-customer-engagement-and-agentic-cx">has acquired Pronetx, another consulting firm that focuses on selling Amazon’s AI-powered contact center software, called Connect.

The deal reflects the growing importance of Amazon Connect, which launched in 2017 and ...