HOW CHINA’S 12345 HOTLINE IS REWIRING CITIZEN SERVICES

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In cities around the world, the mechanics of local government often grind slowly: a pothole reported but not repaired, a noise complaint logged but unanswered, a maze of departments passing responsibility from one counter to another.

Yet across China, a simple five-digit number—12345—is reshaping how governments respond to citizens and, increasingly, how they anticipate problems before they arise.
What began decades ago...