AIR, ARR and AI: Inside RingCentral’s transformation into an AI-first engagement platform

RingCentral Inc.‘s latest quarter shows a company that has quietly turned artificial intelligence from a future story into its primary engine for product differentiation, operational leverage and, increasingly, growth.

What started as a unified-communications-as-a-service provider is evolving into an AI-first customer engagement platform, with RingCentral AIR and related products at the front door of every conversation.

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