- Airline sued over 'surveillance pricing' claims as its accused of hiking fares based on YOUR data... and there could be a payout Daily Mail —
- JetBlue accused of using personal data to set ticket prices in new lawsuit The Hill —
- JetBlue is being sued for allegedly using customer data to hike airfares Quartz —
- JetBlue used customers' data to set ticket prices, lawsuit alleges CBS News —
- JetBlue Sued for Allegedly Increasing the Price of Tickets Based on Personal Data Gizmodo —
- JetBlue hit with lawsuit after accusation airliner used personal data to hike ticket prices NY Post —
- JetBlue sued over ‘surveillance pricing’ claims of tracking personal data to raise fares The Independent —
JetBlue Sued Over 'Surveillance Pricing'
The legal action was triggered by a viral social media exchange where JetBlue advised a customer to use an incognito window to avoid price surges.
While the airline denies the allegations and claims the tweet was a mistake, the lawsuit argues that the practice is a predatory retail tactic.
The case lands as Maryland becomes the first state to pass legislation banning dynamic surveillance pricing.
Industry experts say the outcome of the suit could signal the end of a controversial industry practice that potentially costs travelers hundreds of dollars per trip.