M&S chair warns on shoplifting

Marks & Spencer chairman Archie Norman has blamed self-service checkouts for a significant rise in shoplifting among good, honest people.

Norman warned that the technology has broken the human link between retailers and customers, leading to a surge in theft.

He called for unmanned tills to be made easier to use to avoid frustrating shoppers into dishonest behavior.

Other major retailers, including Greggs, have begun implementing 'fortress' store designs and removing accessible fridges to combat the shoplifting epidemic.