Yelp introduces an AI chatbot to help users sift business recommendations

AP News AP News

Like other technology companies pursuing similar makeovers, Yelp is hoping artificial intelligence will transform its app into a more appealing destination that’s also easier to navigate.

But unlike most other AI assistants that have been primarily designed to think and communicate like a human, the chatbot that Yelp is rolling out Tuesday aims to make it easier for people to find information curated by other people.

Yelp’s users sometimes find themselves drowning in a sea of commentary from other people about restaurants, doctors, plumbers, roofers and a smorgasbord of other merchants — a problem the new assistant is designed to solve.

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